TRAI directs six MSOs to ensure compliance of new regulatory framework
The Telecom Regulatory Authority of India (TRAI) has issued guidelines to six multi system operators (MSOs) to abide by with the provisions of the new regulatory framework. According to the directions given on Tuesday, April 16, the regulator has also directed the MSOs to submit a compliance report within five days, informs a report.
Guidelines were issued to Hathway Digital, DEN Networks, IndusInd Media and Communications Ltd, Siti Networks, GTPL Hathway and Fastway Transmission after receiving complaints received from consumers and inspecting consumer homes by TRAI officials.
The common complaints that need to be looked into include, forcing channels/packs to the consumers, subscribers not being able to delete channels and non-furnishing of printed bills to consumers. It also noted that subscribers who have already paid the amount in advance for one year, the paid channels of such consumers have been cut without their consent and only FTA channels are being shown. Also, the consumers complained that they were not able to contact the Hathway’s toll-free number to register their grievances, adds the report.
Apart from the process of channel selection on the website of IMCL not being user-friendly, the authority noted that the MSO is overcharging the subscribers in the name of service charges. IMCL, it stated, is forcing the channels/packs to the consumers and the subscribers are not able to re-exercise their choice.