August 22, 2019 | 3:47 PM IST
air india

Air India’s SITA server breakdown so global services affected.

Air India passengers on Saturday morning were left high and dry when its Atlanta-based SITA server crashed following a technical snag across the globe. The snag affected operations from 3 am to 9 am as a result boarding passes could not be issued at major airports across the world and flights were delayed and over 119 flights cancelled.  

According to a report, the Chairman and Managing Director Ashwani Lohani has regretted and apologised the inconvenience caused. A statement that was released by the airlines said, “The system has been restored. It has begun functioning. We are trying to regularise all the flights for the day. But some flight would be delayed by around two hours due to the snag.”

Reports say that the airline uses a passenger services system, which looks after check-in, boarding, baggage tracking technology and reservation of SITA Company. The same was taken for maintenance in the morning after which there arose technical glitches in the system. The problems were primarily found at prime junctions across the globe.
Several national and international passengers stranded at the airports with no information as to when the service will resume took to their social media accounts and vented their anger. Many of them worried about missing their connecting flights and also that there was no information from the airlines as to when they would be getting clearance.

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